Your Data Protection
Is Our Priority
This document explains in detail how mratm collects, processes, stores and protects your personal information as a user of our platform. We are committed to data security and transparency in every aspect of information handling.
Six Core Principles of Data Protection
The handling of personal information at mratm is guided by the following principles, which ensure your data remains secure and is used responsibly at all times.
Information Confidentiality
Your personal information will not be shared, sold or transferred to any third party without your explicit consent, except as required by applicable law or licensing regulations.
Encryption Security
All data transmitted between your device and mratm servers is protected using industry-standard SSL/TLS encryption. Account information and financial transactions are stored in a secured environment.
User Control
You have the right to access, correct and request the deletion of personal information we hold. Data-related requests can be submitted to our support team at any time.
Minimal Collection
mratm only collects information that is genuinely necessary to provide services, process financial transactions and comply with international licensing requirements. No excess data is collected.
Full Transparency
We inform you clearly about the types of data collected, the purposes of its use and the retention period. Any changes to this policy will be communicated to you before they take effect.
Regulatory Compliance
This policy is prepared in line with international data protection standards recognised by our licensing authority. We conduct regular internal reviews to ensure ongoing compliance.
1. Introduction and Scope of Policy
This Privacy Policy is issued by mratm and is the official document governing how our platform handles the personal information of users. This document applies to all individuals who register an account, visit the mratm website, use our services or interact with any digital product we offer.
By registering an account or continuing to use the mratm platform, you acknowledge that you have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this document, please stop using the platform and contact us to close your account.
mratm operates under international licensing and complies with data protection standards set by the relevant licensing authority. We regard privacy protection as a core responsibility in our operations.
2. Information We Collect
In conducting legitimate online casino service operations and complying with licensing requirements, mratm collects various categories of personal information. This collection is necessary to verify user identity, process financial transactions and ensure the security of the platform.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identification Information | Full name, identification card number (MyKad), date of birth, gender | Identity verification, compliance with KYC and AML requirements |
| Contact Information | Email address, mobile phone number, residential address | Account communications, transaction notifications, customer support |
| Financial Information | Payment methods, deposit and withdrawal history, e-wallet data | Transaction processing, fraud prevention, legal compliance |
| Usage Data | Game records, betting history, platform preferences | Service improvement, responsible gambling |
| Technical Data | IP address, device type, web browser, session data | Account security, detection of unauthorised access |
| Communication Data | Live chat logs, email correspondence with support | Complaint resolution, customer service records |
mratm does not collect sensitive personal information such as biometric data, medical records or religious information unless specifically required by our licensing authority for verification purposes.
3. How We Use Your Information
Information collected is used exclusively for purposes related to providing mratm services, platform security and compliance with legal requirements. We do not use your data for third-party marketing purposes or to sell user profiles.
- Creating and managing your user account and verifying identity in accordance with licensing requirements
- Processing deposits, withdrawals and any financial transactions via Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay and cryptocurrency (USDT, BTC, ETH)
- Providing 24/7 customer support in Bahasa Melayu and English via live chat and email
- Sending important notifications related to your account, security, promotions you have opted in to receive and service updates
- Detecting and preventing fraud, money laundering and other illegal activities
- Monitoring gaming patterns for the purposes of the responsible gambling programme
- Complying with legal obligations and reporting to international licensing authorities
- Improving user experience based on feedback and usage data analysed in aggregate form
4. Information Sharing and Disclosure
mratm takes the confidentiality of user information seriously. We do not sell, rent or trade your personal information to any third party for their own commercial purposes. However, there are limited circumstances where sharing information is necessary and legally permitted:
- Service Providers: Third parties that assist with payment processing, identity verification (KYC) and technical infrastructure — limited to only the information required and subject to strict confidentiality agreements
- Legal Requirements: When required by court orders, legal warrants or legitimate requests from licensing authorities and law enforcement
- Fraud Prevention: Relevant information may be shared with recognised industry fraud prevention networks to protect other users and the integrity of the platform
- Business Transfers: In the event of a merger or acquisition, user information will be transferred subject to prior notice and with equivalent protections in place
In all cases of sharing, mratm ensures that the receiving party is bound by data protection obligations that are equal to or stricter than the standards we practise.
5. Cookies and Tracking Technologies
The mratm platform uses cookies and similar tracking technologies to improve website functionality, remember your preferences and analyse usage patterns in aggregate. These technologies are essential for session security and an optimal user experience.
The types of cookies we use include session cookies (deleted when you close your browser), preference cookies (storing your settings) and internal analytics cookies (helping us understand how the platform is used). We do not use third-party marketing cookies that track you across other websites.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality including the login process and session security. mratm recommends that you keep session and security cookies active.
6. Data Storage and Retention Period
Your personal information is stored on servers protected with multi-layer encryption. mratm applies appropriate technical and organisational security standards to prevent unauthorised access, disclosure, alteration or loss of data.
Data retention periods are determined based on service requirements and legal obligations:
- Active account information: Retained for as long as your account is active and for the required period after account closure
- Financial transaction records: Kept for the minimum period required by licensing requirements and anti-money laundering laws
- Support communication logs: Retained to allow effective complaint resolution and service records
- Technical and security data: Kept for a sufficient period to allow investigation of any security incidents
When data is no longer needed and there is no legal obligation to retain it, mratm will securely delete or anonymise that information.
Your Rights Regarding Personal Data
As a mratm user, you have certain rights regarding the personal information we hold. We are committed to making it easy for you to exercise these rights.
Right of Access
You have the right to obtain a copy of the personal information we hold about you, including the type of data, the purpose of processing and the intended retention period.
Right of Rectification
If any information we hold is inaccurate or incomplete, you have the right to request that we correct or complete that data without delay.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data. Such requests will be considered in accordance with the legal obligations applicable to mratm.
Right of Restriction
You may request that we limit the processing of your data in certain circumstances, such as while the accuracy of data is disputed or a review of processing requirements is being carried out.
Right of Portability
You have the right to receive your personal data in a machine-readable format and to transfer that data to another relevant service provider.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time. This objection will be enforced immediately without any conditions.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time without affecting any processing that has already taken place.
How to Exercise Your Rights
To exercise any of the above rights, contact the mratm support team via live chat or email. We will process your request within the established timeframes.
7. Account Security and User Responsibilities
mratm implements multiple layers of technical security to protect user accounts, including optional two-factor authentication, unusual activity monitoring and an intrusion detection system. However, account security also depends on your actions as a user.
You are responsible for keeping your account password confidential and ensuring no other party uses your account. Do not share your login details with anyone, including those claiming to be mratm representatives — our support team will never ask for your password.
- Use a strong, unique password for your mratm account
- Do not access your account over an unsecured public Wi-Fi network
- Log out after every session, especially when using a shared device
- Report any suspicious activity or unauthorised access to our customer support immediately
8. Cross-Border Data Transfers
In some situations, your personal information may be transferred to and processed outside Malaysia, for example when we use cloud service providers or international KYC providers. mratm ensures that all such transfers are carried out with adequate safeguards in line with our international licensing standards.
We only work with service providers that can demonstrate their compliance with recognised data protection standards and who agree to implement appropriate technical and organisational measures to protect your data.
9. Children and Underage Users
The mratm platform is exclusively for individuals aged 21 and above only. We do not intentionally collect or process personal information from individuals below this age. All account applicants are required to verify their age during the registration and KYC verification process.
If we find that information from an individual under the age of 21 has been collected unintentionally, we will promptly delete that information and close the relevant account. If you are aware that someone under the required age has registered an account with mratm, please contact us immediately via customer support.
10. Changes to This Privacy Policy
mratm reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or licensing requirements. Any material changes will be communicated to you at least 14 days before the changes take effect via:
- A notification displayed on the mratm platform's main page
- An email sent to the address registered to your account
- An in-platform notification when you next log in
Your continued use of the mratm platform after the effective date of the changes constitutes your acceptance of the updated version of the Privacy Policy. We encourage you to review this page periodically.
11. Contact Us Regarding Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact our support team who are available 24/7 in Bahasa Melayu and English:
- 🔒 Via Live Chat available directly within the mratm platform
- 📧 Privacy email: [email protected]
We aim to respond to all privacy-related enquiries with full attention. Requests that require further investigation or verification may take longer, and we will keep you informed of the progress.
Play with Full Confidence at mratm
Your security and privacy are our priority. With multi-layer data protection, 24/7 customer support and trusted payment methods, mratm provides a safe playing experience for Malaysian players.
Frequently Asked Questions About Privacy
Answers to common questions users often ask about the Privacy Policy and data protection at mratm.